Delete your TachoAssist account

Last updated: 1 October 2026

This page explains how to delete a TachoAssist account and its data — an account used in the web app at app.tachoassist.com or in the TachoAssist Driver app on Google Play (it is the same account) — what happens to a subscription, and what we keep after the deletion. You can delete the account yourself in the app, or ask us to delete it by email without the app.

1. Delete the account in the app

1. Sign in at app.tachoassist.com or in the TachoAssist Driver app.
2. On a computer: Settings → Danger zone → Delete account. On a phone and in the TachoAssist Driver app: Settings, then the Danger zone category, then Delete account.
3. Read what will be deleted, type DELETE to confirm and press the delete button.

The deletion happens at once and you are signed out. We email a confirmation to every user of a deleted workspace.

• The account owner — including every Driver account — deletes the whole workspace: every user’s login and all the workspace’s data.
• A user invited into a company workspace (an admin or a member) deletes only their own login and account data. The workspace and its data stay with its owner; to remove them, the owner deletes the workspace.

2. What is deleted

• The users’ logins and account data: name, email address, password (hashed), country, phone number, preferences and the registration IP address.
• The workspace and everything in it: uploaded .DDD files, drivers, vehicles, analyses, infringements, reports, scheduled reports and reminders, working-time and payroll data, the report logo and settings.
• The customer record held with our payment provider, Stripe.

A deletion is permanent and cannot be undone. Deleted data disappears from our backups within 35 days.

3. Subscriptions

• If the workspace has a running subscription, deleting the account cancels it — there are no further charges. A subscription paid through Stripe on the website is cancelled at once; a subscription bought through Google Play in the TachoAssist Driver app is cancelled with Google Play, so it does not renew. You do not need to cancel it first.
• If the cancellation cannot be completed, the app tells you and deletes nothing. You can then cancel the subscription yourself — on the website in Settings → Billing → Manage billing, or for Google Play in the Play Store under Payments & subscriptions → Subscriptions — and delete the account again.
• Deleting the account does not refund the current billing period. If you believe you are owed a refund, write to contact@tachoassist.com.
• Invoices and receipts stay available, as the law requires: Stripe keeps the invoices and receipts it issued, Google Play keeps its own order history, and we keep the billing records that accounting and tax law require us to keep.

4. Your own records

Our Terms of Service say: “Keeping tachograph and working-time records for the period the law requires remains your responsibility, so keep your own copies of anything you need.” Before you delete the account, download the files and reports you are required to keep — after the deletion we cannot recover them.

5. Delete the account without the app

If you cannot or do not want to use the app, send an email to contact@tachoassist.com from the email address you sign in with, asking us to delete the account. We delete it within 30 days and reply to confirm when it is done. If the request comes from a different address, we will ask you to confirm it from the account’s own address first, so that nobody else can delete your account. The same rules apply as in the app: a request from the account owner deletes the whole workspace, a request from an invited user deletes only that user’s login; a running subscription is cancelled.

6. What stays after the deletion

• Invoices, receipts and the billing records we must keep by law (see section 3).
• Anonymous usage counts that identify no one.
• For an address that bounced or reported our email as spam, that address on our do-not-send list.
• A record that a deletion took place, with no name, email address or company name.
• Our email provider’s own send log of the confirmation email, kept by the provider for a limited period.

Backups: deleted data disappears from our backups within 35 days. More detail in the privacy policy.

7. Questions

Write to contact@tachoassist.com.